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Examples: Connect Business Systems

SALES sales.video dealerweb.ingeest| imagingv. apppraise salesfoce. aftersales workshop.video triage. rtc. quick.\ salesfoce.

7.1 dealerweb.lead.ingress

7.2 syntec.lead.create

BOGUS COPY

After a Check-In web app has completed the process, sending the tjekvik.checkin.finish event will let CNC know that the status has changed, and advance the conversation.

First, create the eventtype

Request: POST https://api.web1on1.chat/v2/eventtypes

Then, use the eventtype ID to supply the JSONata transformation. In our checkin.invite event earlier we added a results message. We'll do the same here, but this time we will set the results message as completing the 'Check-In' form.

Request: PUT https://api.web1on1.chat/v2/eventtypes/619eef7913b6896d5406e42f/jsonata

Authorization: Bearer YOUR-TOKEN
Content-Type: text/plain
{
    "conversation": $conversationForVIN($organizationForBmwId(bmwId), contact.VIN),
    "organization": $organizationForExternalId(dealerId),
    "type": "contact",
    "messages": [
        {
            "type": "status",
            "text": "tjekvik.checkin.finish"
        },
        {
            "type": "command",
            "text": "/set @board 4"
        }
    ]
}

7.3 ispa.appointment.upsert

Turn this:

{
        "caseID": "123-17",
        "appointmentID": "AE00043497",
        "dealerID": "00027",
        "outletID": "01",
        "event": "update",
        "customer": {
            "dmsNumber": "118525",
            "title": "",
            "salutation": "2-Frau",
            "firstName": "Peter",
            "middleName": "",
            "lastName": "de Vos",
            "privateContact": {
                "phone": "",
                "mobile": "+31204890003",
                "email": "sitetechie+fl1@gmail.com"
            },
            "businessContact": {
                "phone": "",
                "mobile": "",
                "email": ""
            },
            "orderRelatedContact": {
                "firstName": "",
                "lastName": "",
                "salutation": "",
                "title": "",
                "primaryContact": "",
                "secondaryContact": ""
            },
            "language": ""
        },
        "vehicle": {
            "brand": "BMW",
            "vin": "WBA8E32070A544148",
            "licensePlate": "WN-XA 9038",
            "modelDesignation": "316d",
            "mileage": 108258,
            "mileageUnit": "km"
        },
        "appointment": {
            "serviceReceptionDate": {
                "startDateTimeOVERRIDE": "2024-04-01T00:49:21.345Z",
                "endDateTime":  "2024-04-01T00:49:21.345Z"
            },
            "serviceAdvisorReception": {
                "firstName": "Giuseppe",
                "lastName": "Ricchitelli",
                "dmsID": "c751966"
            },
            "vehicleReturnDate": {
                "startDateTime": "2024-04-01T00:49:21.345Z",
                "endDateTime": "0001-01-01T00:00:00+00:00"
            },
            "serviceAdvisorReturn": {},
            "appointmentStatus": "Erwartet",
            "appointmentSchedulingSystemAndVersion": "IPS",
            "appointmentReminder": true
        },
        "jobList": [
            {
                "jobDescription": "10011130700 (SK)- F1x F2x F3x G0x G1x G3",
                "guid": "c7de13dc-f660-49c2-a37f-d55187b66d8d",
                "consultationJobItem": false,
                "totalJobQuantity": 1,
                "fruUnit": "AW",
                "price": "0,00",
                "currency": "EUR",
                "jobPriceInfo": "",
                "error": []
            },
            {
                "jobDescription": "Steuergeräte ",
                "guid": "8437dd67-0d8f-4e12-8056-67e452314761",
                "consultationJobItem": false,
                "totalJobQuantity": 1,
                "fruUnit": "AW",
                "price": "0,00",
                "currency": "EUR",
                "jobPriceInfo": "",
                "error": []
            },
            {
                "jobDescription": "10013500300 (SK)- F1x F2x F3x B47O B47K ",
                "guid": "13109284-572c-4cec-bf64-873f69143780",
                "consultationJobItem": false,
                "totalJobQuantity": 1,
                "fruUnit": "AW",
                "price": "0,00",
                "currency": "EUR",
                "jobPriceInfo": "",
                "error": []
            },
            {
                "jobDescription": "10011350700 (SK)- E84 Fx Gx Bx7 Nx7 Kund",
                "guid": "28e8b470-94ff-441d-b779-e8243bcbd838",
                "consultationJobItem": false,
                "totalJobQuantity": 1,
                "fruUnit": "AW",
                "price": "0,00",
                "currency": "EUR",
                "jobPriceInfo": "",
                "error": []
            }
        ]
    }

using this JSONata transformation:

into this payload:

processed into this output:

7.1 tjekvik.checkin.invite

7.1 tjekvik.checkin.finish

7.1 tjekvik.checkin.finish

After a Check-In web app has completed the process, sending the tjekvik.checkin.finish event will let CNC know that the status has changed, and advance the conversation.

First, create the eventtype

Request: POST https://api.web1on1.chat/v2/eventtypes

Then, use the eventtype ID to supply the JSONata transformation. In our checkin.invite event earlier we added a results message. We'll do the same here, but this time we will set the results message as completing the 'Check-In' form.

Request: PUT https://api.web1on1.chat/v2/eventtypes/619eef7913b6896d5406e42f/jsonata

Authorization: Bearer YOUR-TOKEN
Content-Type: text/plain
{
    "conversation": $conversationForVIN($organizationForBmwId(bmwId), contact.VIN),
    "organization": $organizationForExternalId(dealerId),
    "type": "contact",
    "messages": [
        {
            "type": "status",
            "text": "tjekvik.checkin.finish"
        },
        {
            "type": "results",
            "text": "tjekvik.checkin.finish",
            "results": [
                {
                    "name": "tjekvik.checkin.finish",
                    "type": "topic",
                    "form": "64400aae0760c8001d967720",
                    "values": {
                        "VIN": contact.VIN,
                        "customer_hash": contact.CustomerHash,
                        "location": $locationForExternalId(dealerId),
                        "department": $departmentForExternalId(dealerId),
                        "organization": $organizationForBmwId(bmwId)
                    }
                }
            ]
        },
        {
            "type": "chat",
            "text": "checkin_confirm",
            "meta": {
                "template": "checkin_confirm",
                "slug": contact.CustomerHash,
            }
        },
        {
            "type": "command",
            "text": "/set @board 4"
        }
    ]
}

7.2 workshop.appointment.upsert

7.3 imaging.video.sent

7.4 insights.report.created

7.5 salesforce.contact.upsert

FEASA wants to let us know. This is a very powerful way to import all dealership contacts, and keep them in sync.